PRIVACY POLICY - Juki Junkies

Welcome to the Juki Junkies Privacy Policy

At Juki Junkies, along with our family of brands—Janome Junkies and Gigi’s Fabric Shop—your privacy is important to us. This Privacy Policy outlines how we collect, use, and share your personal information across all our websites, products, and services. Our goal is to be transparent about how your data is handled and to help you feel confident when interacting with any of our brands.

We take your trust seriously and are committed to protecting your personal information. We encourage you to read this policy carefully so you understand the steps we take to safeguard your privacy and how your data is used when you interact with us.

By using our website or providing your personal information, you agree to the practices described in this Privacy Policy.

If you do not agree with our policy or any updates to it, please do not use the site.

We collect information to operate our website effectively, deliver the products and services you request, and improve our advertising and promotions. The type of information we gather may vary based on the services you use and how you engage with our website.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, keep track of items in your shopping cart, and provide personalized content.

Cookies allow us to:

Improve website functionality and performance
Prevent you from needing to log in repeatedly
Remember products you’ve viewed or added to your cart
Send reminders about abandoned shopping carts
Use third-party tools for advertising and analytics

We may use third-party cookies placed by our partners to better understand browsing behavior and tailor our marketing efforts. For example, if your cart is inactive for 30 minutes and no purchase is made, we may send you a reminder email.

You can manage or disable cookies at any time through your browser settings. Please note that some features of the site may not function properly if cookies are disabled.

Payment Processing and Third-Party Services

When you make a purchase on Juki Junkies, your payment is securely processed by trusted, PCI-compliant third-party providers such as PNC Merchant Services, PayPal, Venmo, Apple Pay, Google Pay, and Cybersource.

We do not collect or store your full payment card details. That information is provided directly to the payment processor and is handled in accordance with their own Privacy Policies. These processors follow industry-standard security protocols (PCI-DSS) to protect your information.

We do receive your contact information and details about your purchase, which we may use to fulfill your order, send confirmations, and keep records of your transactions.

In some cases, we also use cookies and tracking technologies to remember your cart activity. For example, if your shopping cart is inactive for 30 minutes and no purchase is completed, we may send a reminder email to help you complete your order.

Third-Party Payment Providers

Please review the Privacy Policies of the providers you choose at checkout:

By selecting a third-party payment option (e.g., PayPal, Venmo, Pay Later, Apple Pay, Google Pay), you are agreeing to the terms of service and privacy policies of that provider. These services may collect data such as your transaction history, device details, location, and payment methods for fraud prevention, credit evaluation, and service improvement.

We do not control these external services and are not responsible for their terms, data handling practices, or user experience. You are encouraged to review their policies before completing your transaction.

Information you provide to us:

What Information We Collect

We collect the personal information you provide when you shop with us or use our website. This includes:

Personal Information – such as your name, email, phone number, and mailing address
Purchase Details – including items you buy and order history
Payment Information – such as your credit or debit card number (processed securely)
Internet & Device Info – like IP address, browser type, and pages visited
Location Data – general location based on your device or IP
Communication History – including emails, live chats, calls, texts, and messages with our team
Cookies – to improve your experience, like keeping items in your cart and remembering login info. We also use third-party cookies for advertising and analytics. You can manage cookie settings in your browser.

Information from Other Sources

We may also receive information from trusted partners, such as retailers we work with. This may include:

Personal Info – name, contact details
Purchase History – what you bought through their platforms

How Long We Keep Your Information

We only keep your information as long as needed for the purposes described in this policy. Retention times may vary depending on the type of data and how it’s used.

Personal Data Retention Guidelines

We only keep your personal information for as long as necessary to fulfill our services, meet legal requirements, or improve your experience. Below is a summary of how long we keep different types of data:

Type of Data	How Long We Keep It
Website usage data (cookies, online identifiers, internet activity)	Up to 10 years from when it’s collected, then it is deleted or anonymized.
Order information (name, email, address, phone, purchase details, payment info)	Retained for an extended period after your last purchase to support order history, returns, and legal obligations.Some information may be kept longer in anonymized form to help improve our services.
Customer service communications (name, email, phone)	Stored for an extended period to support future questions or service needs, or until we transition to a new platform. Some information may be retained longer in anonymized form to help improve our services.
Marketing and promotional signups (name, contact info, purchases, online identifiers)	Kept until you unsubscribe or request deletion. We’ll also keep a record of your opt-out to ensure we don’t contact you again.
Reviews, surveys, and feedback (email, purchase info)	Retained for as long as our website is operational. Data may be anonymized and used to improve our products and services.
Privacy-related requests (name, email, online identifiers)	Kept for at least 24 months or as long as required by law.

How and Why We Use Your Information

We use your personal information to help run our business and make your experience better. Here are the main reasons:

To Process Your Orders – So we can ship products, confirm purchases, and handle returns.
To Provide Customer Support – To answer your questions and resolve any issues.
To Improve Our Website and Services – We look at how people use our site to make it better.
To Send You Promotions – If you’ve signed up, we may email you special offers or updates.
To Personalize Your Experience – We use your data to remember your preferences and make shopping easier.
To Show You Relevant Ads – Including ads based on your browsing and purchase history.
To Prevent Fraud and Protect Data – We monitor activity to help keep your information safe.
To Meet Legal Requirements – We keep records and process data as required by law.
To Analyze Trends – We review sales and behavior to guide our decisions.
To Manage Payments – We work with secure, third-party providers to handle transactions.
To Create Customer Profiles – To understand what our customers like and need.

How We Share Your Personal Information for Business and Commercial Purposes

When you visit our website or purchase our products, we may share certain personal information with service providers and third parties to support business operations and marketing efforts. Below is a summary of the types of information we may share and with whom:

1. Personal Identifiers (e.g., name, email):

Service Providers: Customer Support, Cybersecurity, Data Analytics, Fraud Prevention, Compliance, Payment Processing, Website Operations
Third Parties: Ad Networks, ERP Systems, Commerce Tools, Payment Processors, Sales & Marketing Platforms

2. Internet Activity (e.g., browsing behavior):

Service Providers: Cloud Storage, Customer Support, Cybersecurity, Data Analytics, Fraud Prevention, Sales & Marketing, Website Operations
Third Parties: Ad Networks, Commerce Tools, Payment Processors, Sales & Marketing Platforms

3. Location Information:

Service Providers: Customer Support, Fraud Prevention, Website Operations
Third Parties: None

4. Commercial Information (e.g., purchase history):

Service Providers: Fraud Prevention Tools
Third Parties: Ad Networks, ERP Systems, Payment Processors

5. Financial Information (e.g., payment details):

Service Providers: Payment Processors
Third Parties: ERP Systems, Payment Processors

6. Consumer Communications (e.g., messages to support):

Service Providers: Customer Support, Fraud Prevention
Third Parties: None

7. Custom Data (e.g., preferences or feedback):

Service Providers: Customer Support Tools
Third Parties: Sales & Marketing Platforms

Children Under 16

Our site is not intended for children under 16, and we do not knowingly collect their personal information. If we find out that we have collected data from someone under 16, we will delete it. If you believe we have such data, please contact us at customerservice@jukijunkies.com.

Changes to Privacy Policy

We may update this privacy policy as our practices change. Any updates will be posted on our website with the date of the revision. It’s a good idea to check periodically to stay informed about how we are protecting your data.

Contact Us

If you have any questions or concerns about our privacy practices, you can reach us at:

Email: customerservice@jukijunkies.com
Mail: Juki Junkies, 706 West Lumsden Road, Brandon, Florida 33511
Phone: 813-661-9000

California Resident Rights

California residents have certain rights under state law, such as:

Right to Know: Request a copy of the personal data we’ve collected about you.
Right to Deletion: Request that we delete your personal data.
Non-Discrimination: You won’t be discriminated against if you choose to exercise these rights.

For more details, contact us at customerservice@jukijunkies.com or 813-661-9000.

Nevada Resident Rights

Nevada residents have the right to opt-out of the sale of their personal information under Nevada law, but Juki Junkies does not currently sell personal data. For questions, contact customerservice@jukijunkies.com.