Returns & Refunds Policy/Warranty
Sew It, Try It, Love It — or Return It
Returns Overview: Sewing Machines, Tools & More
Unopened Items
Unopened items in their original packaging may be returned or exchanged within 30 days.
Please Note: Shipping costs are non-refundable and will be deducted from your refund.
Opened Items
Items that have been opened but are still in resealable condition may be eligible for a refund, minus:
- A 20% processing fee
- Any applicable shipping costs
If any components or accessories are missing, we reserve the right to deduct their value from your refund.
Items returned in non-resealable condition may qualify for store credit only, and a restocking fee may apply based on the item’s condition.
Damaged Items
If your item arrives damaged, please take clear photos of the packaging and product, and email us within 24 hours of delivery.
We’ll send you a replacement at no additional cost.
Incorrect Items
If you receive the wrong item, please contact us right away.
We’ll ship the correct item promptly and cover all related costs. (And we may even include a little surprise to make things right!)
Special Order Items
We’re happy to special order accessories or parts not listed on our website.
Please note that all special orders are final sale and cannot be canceled or returned.
How to Initiate A Return:
- Contact us by phone at 813-661-9000 or email customerservice@jukijunkies.com with your order number and the reason for your return.
- Your request will be reviewed within 24 to 48 hours, and our team will follow up to assist you.
Returns for Unopened Machines
You may return or exchange any machine that remains unopened and in its original packaging, with all factory seals intact. Please Note:- Shipping charges are non-refundable.
- If your order qualified for free shipping, the original outbound shipping cost will be deducted from your refund.
- All returned items are subject to inspection prior to refund issuance.
Returns for Opened Machines
Machines that have been opened may be returned for store credit only, provided the following conditions are met:- The machine must be in its original factory packaging.
- All accessories, manuals, styrofoam, and paperwork must be included.
- The machine components must be undamaged.
Mailing Labels
Once your return request is approved, we will issue a Return Merchandise Authorization (RMA) along with instructions to guide you through the return process. Please note that if any items or accessories are missing, the refund or store credit amount may be adjusted accordingly.Order Issues or Defective Products
If there is an issue with your order or the machine arrives defective, please allow us the opportunity to repair or replace the item. If you decline a repair or replacement, your return will be processed as a standard return, and outbound shipping costs will be deducted from your refund. Restocking Fee: Returns missing original accessories or manuals may be subject to a restocking fee, which will be deducted from your refund.Damaged Deliveries
If your package arrives with visible damage to the box, please report it to us within 24 hours of delivery. Be sure to take clear photos of the package and the product exactly as you received them. We will work quickly to resolve the issue and ensure you're taken care of. You can count on us to support you from start to finish.Certain products cannot be returned or refunded due to vendor restrictions, special shipping requirements, or because they cannot be resold once opened. To help you save time, please review the list below before submitting a return request:
- Opened Software
- Fabric
- Cut Goods
- Bobbin Cases
- Sewing Machine Needles
- Repair Parts
- Special Order Parts
- Extension Tables
- Sewing Furniture (including chairs, tables, and cabinets)
- Sew Steady Custom Inserts for Sewing Cabinets
- JUKI Tabletop Fabric Frames
- Industrial Machines
- Items Shipped Via Freight
- Assembled Quilting Frames
- Needle Plates and Stitch Plates
- Foot Pedals
- Items Not in Their Original Packaging
Due to Their Custom Nature, Industrial Machines Are Final Sale
All sales of industrial machines are final and non-returnable, as these items are custom-built and prepared to meet your specific needs. Each machine is thoroughly inspected and tested to ensure it meets our highest standards before shipment.
To help you choose the right machine for your needs, we strongly recommend speaking with our sales team prior to purchase.
Damaged Deliveries
If your machine arrives damaged, please contact us immediately — preferably while the delivery driver is still present — and take clear photos of the damage. We are committed to your satisfaction and will do everything we can to resolve the issue promptly.
Additional Notes
- Industrial Machine tables are pre-assembled in our warehouse; as a result, minor scratches may occur during handling.
- Table finishes may vary depending on the distributor selected. While functionality remains the same, the color or surface texture of the table finish may differ slightly.
We’re always here to support you — before, during, and after your purchase. Don’t hesitate to reach out with any questions.
Once we receive your returned item, please allow 2 - 5 business days for us to inspect and process the return. Refunds will be ussued to the original form of payment used at the time of purchase.
If your refund does not appear in your account after 5 business days, we recommend contacting your bank or credit card provider before reaching out to us.
For additional assistance, you can contact us by email at customerservice@jukijunkies.com or by phone at 813-661-9000.
Need Warranty Help? Start With Us First
If your machine is acting up, reach out to us first at (813) 661-9000. We'll help you determine whether it's a warranty issue or something we can easily troubleshoot over the phone. Often, it's a quick fix — and as your trusted authorized Juki dealer, we're here to help without sending you through unnecessary hoops.
Register Your Juki Machine
To activate your Juki sewing machine warranty, make sure to register your machine directly with Juki America:
Register your Juki machine here.
Register your Juki QVP machine here.
Registration ensures your machine is covered and allows you to access support faster if a warranty issue arises.
Quick Warranty Summary
Here’s a simplified overview of what’s covered by Juki America’s limited warranty on home sewing machines:
- 5 Years on Mechanical Parts
- 2 Years on Motors, Light Assembly, Wiring, Switches, Circuit Boards & Speed Control
- 90 Days Labor Coverage
Full Official Juki America Warranty Terms
For your reference, here is the full legal language of the Juki America, Inc. Limited Warranty:
JUKI AMERICA, INC. ("JA") warrants this home sewing machine (the "Product"), excluding consumable parts (such as needles, loopers, feed dogs, knife blades, bulbs, lamps and belts) to the original purchaser to be free from defects in the materials or workmanship of the Product under normal use and service from the date of purchase, as follows:
- for a limited warranty period of two years on motors, light assembly, wiring, switches, circuit boards and speed control; and
- for a limited warranty period of five years on all other parts.
If at any time during the applicable limited warranty period, the product is determined to be defective JA will replace or repair the Product, at JA's option. The Product is warranted only for normal household non-commercial use. This limited warranty does not cover damages due to acts of God, accidents, misuse, abuse, negligence, Commercial use, or modifica-tion of, or to any part of the Product, This limited warranty shall be null and void unless the original purchaser (i) complies with all operating instructions in the manual provided or (ii) fails to have the Product periodically serviced and tuned by an authorized JA dealer in accordance with the manual.
This warranty may only be used by the original purchaser of this home sewing machine. This limited warranty is not trans-ferable to any subsequent purchaser and/or owner. Service under this warranty may only be obtained within the United States and Canada. (see instructions below)
JA SHALL NOT BE LIABLE FOR ANY DAM-AGE OR DEFECT RESULTING FROM THE USE OF OTHER THAN JUKI PARTS AND APPROVED SERVICE IN THE REPAIR OF THE PRODUCT. REPAIR OR REPLACE-MENT AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. JA SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING DIRECTLY OR INDIRECTLY FROM ANY BREACH OF THIS LIMITED WARRANTY. Some states do not allow the exclusion or limi-tation of incidental or consequential damages, so this limitation may not apply to you.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE DESCRIBED HERE-IN. EXCEPT TO THE EXTENT PROSCRIBED BY THE APPLICABLE LAW, THE DURATION OF ANY IMPLIED WARRANTIES, INCLUD-ING THE WARRANTIES OF MERCHANT-ABILITY AND FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS HEREBY LIMITED TO THE DURATION OF THIS LIM-ITED WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may have other rights which vary from state to state.
To obtain limited warranty services the pur-chaser must deliver or send the Product post-age or freight pre-paid, to the JA dealer from whom the Product was purchased or to such other place as may be designated by JA, along with (a) the original dated bill of sale, (b) a copy of warranty registration confirmation email, and, (c) a written short description of the defect. JA is not responsible for any damage that occurs to the Product during transportation to or from the purchaser. JA recommends you retain original box and packaging material.
We're Here When You Need Us
We know sewing is more than a hobby — it's a passion. At Juki Junkies, we’re dedicated to keeping your machine running smoothly, so you can keep doing what you love.
Need help? Contact us first at (813) 661-9000. Let’s keep those stitches going strong.
