Returns & Refunds Policy/Warranty

At Juki Junkies, we value your time and your trust in us. Our goal is to place you with the perfect machine that compliments your creative style. With our help and match-making skills, you and your machine will be BATTING a thousand in no time.

You can purchase with confidence around here. Our goal is to take care of you. We want to exceed your expectations. Not only with a fantastic machine, but also through our educational support.

PURCHASING A SEWING MACHINE?
Step One:
If you are debating what to buy and hesitating. STOP right now….Please CALL US if you are confused as to what machines is for you. You can reach us at 813-661-9000 or directly to the owner 813-376-5015. We will take the time to interview you and see what is best for you.
Follow us on Juki Junkies Group for ongoing support on Facebook too.

We are so sure you will fall in love with your machine that we have a 60 day money back guarantee.

RETURNS:
With every machine purchase, we offer a 60 day money back guarantee. If you are unsatisfied with your purchase for any reason, you can contact the shop and return the machine for a full refund. We are confident in the products we offer and with that, we are confident you will love your purchase.
RETURNING A Sewing Machine? You have 60 Days to fall in love so we doubt this would be a problem.

To return a machine, contact the shop at (813) 661-9000 or through the Juki Junkie e-mail(sewingmachines411@gmail.com) explaining the reason you wish to return your item. All e-mails are usually answered within 24-48 hours. Once we receive your e-mail, we will issue you a Return Merchandise Authorization (RMA) number, along with instructions on returning your machine. RMA numbers are valid for 10 days before a new one must be issued. We’ll take it from there.

GENERAL RETURNS

Unopened Merchandise

May be exchanged for an item of equal price or refunded. “Unopened” means the seal on the product or the box the product comes in is intact and items have not been removed from the original packaging.

Opened Merchandise

May be returned for a refund at full sale price. The item must be returned in its original packaging and it must be free of damage. If the product is not returned in re-sellable condition with original packaging, store credit will be issued with a predetermined 15% restocking fee*.

Shipping Costs

For defective or damaged items are covered by Juki Junkies if the item arrives in said condition. Please provide photographic evidence when contacting the shop about a return. The shipping cost will be covered if you allow us to repair or replace the item. General returns are subject to have the original shipping fees deducted from the refund.

Special Orders

May be returned for store credit as we are not able to cancel or return the item to the vendor once ordered.

Machine Specific Parts

If you purchase an item that is listed as compatible with your machine (such as bobbins, presser feet, or any other sewing accessory) and it does NOT fit, we consider ourselves responsible for all return costs sustained.

*percentage of restocking fee is subject to change accordingly

NON-RETURNABLE ITEMS

  • All opened software
  • Damaged bobbin cases*
  • Sewing machine needles
  • Parts ordered for repairs

Please contact Juki Junkies if you have any questions about whether or not your item is refundable.

*As a result of user error

DEFECTIVE MERCHANDISE

If you receive an item that is defective, please notify us at your earliest convenience. Include the issue and the condition the item arrived in. At Juki Junkies, we consider ourselves responsible for all shipping/return costs incurred when a product is defective.

REFUNDS

Once your item has been received, please allow 2-5 days for us to process the item and for the refund to appear in your bank account. The refund will be directed through the original form of payment made at the time. If your refund does not appear within the 2 to 5 days, please contact your bank account before contacting Juki Junkies. We are available through e-mail or by phone at (813) 661-9000.

JUKI WARRANTY

To REGISTER YOUR WARRANTY and review Juki's warranty Juki Warranty Registration CLICK HERE