Returns & Refunds Policy/Warranty

Returns & Refunds Policy/Warranty

Our Return Policy

We understand how complicated purchasing products online can be at times so our goal is to place you with the perfect machine that compliments your creative style. With our easy to navigate website, we strive to make it easy to find all the essentials to compliment your Juki machine as well. Whether it be accessories, fabric, or threads, we are here to answer any questions you may have! Take the stress out of purchasing items and give us a call at (813) 661-9000 or email us at sewingmachines411@gmail.com for guidance.

At Juki Junkies, we experience less than 1% of returns and here’s why:

  • Educational YouTube videos with over 500k views and 10k subscribers
  • Juki Junkies Facebook support group with over 19k members
  • Fast, efficient, and personalized customer service
  • Excellent machine matchmaking skills due to extensive knowledge of products

Let’s look over some definitions before going forward

Unopened Products: “Unopened” means the seal on the product or the box the product comes in is intact and items have not been removed from the original packaging.

Opened Products: “Opened” packaging means the product's original seal/factory seal has been broken to access the product inside. 

Damaged Products*: A “damaged” product includes damage to the original packaging (wet, crushed, ripped, punctured, etc.) or to the item in the packaging itself rendering it unusable.

*Please note damaged products need to be processed quicker than a normal return

Incorrect Product: An “incorrect” product includes any item shipped that was either guaranteed to fit your machine or does not match the invoice you received.

What’s the Solution?

Juki Machines

At Juki Junkies, we are confident in the machines we offer and with that, we are confident you will love your machine. If you have any doubts or questions about which machine is best for you, call us at (813) 661-9000 so we can match you to the best machine that fits your needs! When you’re happy, we’re happy.

If you are still unsatisfied with your machine purchase, we offer a 60-day return guarantee.

To return a machine, contact the shop at (813) 661-9000 or through the Juki Junkies email (sewingmachines411@gmail.com) explaining the reason you wish to return your item. All emails are usually answered within 24-48 hours. Once we receive your email, we will issue you a Return Merchandise Authorization (RMA) number, along with instructions on returning your machine. RMA numbers are valid for 10 days before a new one must be issued. We’ll take it from there.

Return Condition Return Solution
Unopened Juki Machine Machines may be exchanged for an item of equal price or refunded to the original payment method. The cost of the return label will be deducted from the final refund.
Opened Juki Machine Machines in re-sellable condition may be refunded with a 20% processing fee* and shipping cost/s deducted from the final refund. We also reserve the right to deduct the cost of any missing items that came with the original order. If the machine is not returned in re-sellable condition, a store credit will be issued and the restocking fee may be subject to change.
Damaged Juki Machine Damaged machines need to be brought to our attention within 24 hours of receiving your machine. Pick up will be coordinated. Please provide photo/video evidence for us to process a claim on your behalf with our carrier. Once a claim is validated, we will send you a new machine free of charge.

DO NOT FILE CLAIMS YOURSELF

Incorrect Juki Machine If you receive an incorrect machine, we will cover the cost to ship the machine back to us. Once we receive the incorrect machine, we will send you the correct machine within 1-3 days.

*Restocking Fees are subject to change

Juki Accessories/Merchandise

If you're experiencing any issues with any accessories/merchandise that require you to select a specific machine type, please call us at (813) 661-9000 to allow us to troubleshoot with you prior to initiating a return. 

To return an order, contact the shop at (813) 661-9000 or through the Juki Junkies email (sewingmachines411@gmail.com) explaining the reason you wish to return your item. All emails are usually answered within 24-48 hours. If you receive an incorrect or damaged item, we will issue you a Return Merchandise Authorization (RMA) number, along with instructions on returning your order. RMA numbers are valid for 10 days before a new one must be issued. We’ll take it from there.

Return Condition Return Solution
Unopened Merchandise Merchandise may be exchanged for an item of equal price or refunded to the original payment method. The cost of the return label will be deducted from the final refund.
Opened Merchandise Merchandise in re-sellable condition may be refunded with a 20% processing fee* and shipping cost/s deducted from the final refund. We also reserve the right to deduct the cost of any missing items that came with the original order. If the item is not returned in re-sellable condition, a store credit will be issued and the restocking fee may be subject to change.
Damaged Merchandise Damaged items need to be brought to our attention within 24 hours of receiving your order. Pick up will be coordinated. Please provide photo/video evidence for us to process a claim on your behalf with our carrier. Once a claim is validated, we will send you a new item/items free of charge.

DO NOT FILE CLAIMS YOURSELF

Incorrect Merchandise If you receive an incorrect product, we will cover the cost to ship the item back to us. Once we receive the incorrect machine, we will send you the correct order/item within 1-3 days.

*Restocking Fees are subject to change

 

Our Return Address

706 W Lumsden Rd

Brandon, FL 33511

Special Order Items

We understand there are so many accessories available for your Juki machine and sometimes, those items do not appear on our website! When that is the case, we are more than happy to special order these accessories for you. However, please note that once we order these items, we are unable to cancel or return the order to our vendor. This means all special orders are FINAL SALE  and are NOT eligible for a refund if returned.

Non-Returnable Items

Listed below are a few items that are non-refundable and are final sale once purchased. This is either due to the guidelines from our vendors, extensive/costly shipping processes such as drop shipping or using freight shipments, or specific products that would become unsellable once opened such as software. Please see the list below before requesting a refund/return from Juki Junkies.

  • All opened software
  • Bobbin cases
  • Sewing machine needles
  • Parts ordered for machine repairs
  • Special ordered parts
  • Extension tables
  • Sewing Furniture (chairs, tables, cabinets)
  • Sew Steady Custom Insert for Sewing Cabinet
  • JUKI Table Top Fabric Frame
  • Industrial machines
  • Freight intensive items
  • Assembled machine quilting frames
  • Needle/Stitch plates
  • Machine foot pedals
  • All items without original packaging

Processing Refunds

Once your item has been received, please allow 2-5 days for us to process the item and for the refund to appear in your bank account. The refund will be directed through the original form of payment made at the time. If your refund does not appear within the 2-5 days, please contact your bank account BEFORE contacting Juki Junkies. We are available through email at sewingmachines411@gmail.com or by phone at (813) 661-9000.

Shipping Policy

For a more in-depth understanding of the shipping policy, including prices and locations, please visit our Shipping Policy Page. Feel free to contact us for clarification or questions at (813) 661-9000 or sewingmachines411@gmail.com